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Karen Cortell Reisman

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Karen Cortell Reisman, M.S. - Speaker, Coach, and Author     

Across North America and Europe Karen's audiences have increased sales, enhanced productivity, and become better leaders. Find out about her "Letters From Einstein" keynote, Speak For Yourself Programs, and read her articles on how to communicate, sell, and thrive at www.KarenCortellReisman.com.

Stories from Karen Cortell Reisman

players
Class Act
Karen Cortell Reisman
Friday, August 27th, 2010
The 2010 Football Hall of Fame class is one to remember. The combined achievements of Dick LeBeau, Floyd Little, Russ Grimm, John Randle, Jerry Rice, Emmitt Smith and Rickey Jackson make this group arguably the greatest overall class in Hall history according to Alex Marvez - a Senior NFL Writer for FOXSports.com.

But, how about their induction speeches? They do not, collectively, stand a chance as the best in class.

emailing
Mind Your Email Etiquette
Karen Cortell Reisman
Friday, August 20th, 2010
We're not swinging on a hammock waiting around for your internet-clogging MP3 audio file to grace our company in-boxes! Heed the following:
  • Keep it short. We are inundated with information. So make your email fetching, organized and as short as possible.
laughter
Leave 'Em Laughing
Karen Cortell Reisman
Friday, August 13th, 2010
When you make people laugh, they listen. When they listen, they remember you and what you've said. That makes you a communication genius.
assume
Do Not Assume
Karen Cortell Reisman
Friday, August 6th, 2010
Your least favorite word must become "assume". The less you assume, the better you'll communicate.

You blow it when you assume she's pregnant, he's too old to buy the Jaguar, the couple can't afford the house because of the way they're dressed, the overweight child is lazy, the misspellings mean he's stupid, or the male, rather than the female, has the final purchasing power.

FAQ
Frequently Asked Questions
Karen Cortell Reisman
Friday, July 30th, 2010
One of my beloved uncles recently passed away. I asked my cousin-in-law, "How is Beth coping with the  loss of her dad?"  He replied, "She's doing fine. She's already gone through the grieving process." I later asked Beth, "How are you coping with your loss?" She sighed, "I haven't processed it yet. I can't believe it's happened. I'm sure it will hit me soon."

The same question about the same issue to two different people yielded two vastly different responses. And they're even married!

AA
A Tale of Two Travel Agents
Karen Cortell Reisman
Thursday, July 15th, 2010
Two travel agents at American Airlines. Two experiences. Two vastly different outcomes.
swair
Your Company's Flight Plan
Karen Cortell Reisman
Tuesday, July 6th, 2010
Last week I met with Gary Kelly - the CEO of Southwest Airlines. He spoke to our group, the CEO Club, about Southwest's flight plan, so to speak. Southwest Airlines (SWA) has had 37 years of profitability, even with a doubling of fuel costs.
china
A Lesson on Calligraphy and Life
Karen Cortell Reisman
Monday, June 28th, 2010
On my recent trip to China with a group of CEOs we attended the 2010 Global Entrepreneurs Summit of the Far East. One of the speakers - to a simulcast audience of 8 million - shared lessons learned when she studied calligraphy many years ago.
thinking
Communicating the Hard Stuff
Karen Cortell Reisman
Monday, June 21st, 2010
Disaster, whether natural or manmade, brings with it lots of discussion of what people in charge should say and not say. I found an article written about the May 12, 2009 Sichaun earthquake disaster that suggests an excellent way to communicate challenging information.
listening
Listening with Boundaries
Karen Cortell Reisman
Monday, June 7th, 2010
There's a fine line between empathetic listening and "owning" the negative emotions of others. Consider this strategy from Laurie, a social worker in a children's oncology unit. When I met Laurie, I had to know how she stays even-keeled.
woman speaking
Less is More
Karen Cortell Reisman
Monday, May 31st, 2010
First, nothing is more important than chocolate. If I'm giving a presentation during dessert, dessert wins. Second to the food, nothing is more important than the people in the audience. If I follow the installation, the momentum favors the valued leaders. Third, if the golf tournament follows the speech, well, you know where the focus will be.

All three challenges presented themselves as I stood up to give the finale luncheon keynote for the American Academy of Dental Practice Administration.

relaxed woman
Get Over It!
Karen Cortell Reisman
Monday, May 10th, 2010
Two incidents, same suggestion - "Let it go." The first situation was in my yoga class. As we were lying on our mats, deeply breathing in and out, our instructor said, "Breathe in light, energy, abundance, and joy." That's a nice image. Then she said, "Breathe out anything that you need to let go of." That's another nice image. But how do we really do this?
answering machine
Avoid Voicemail Purgatory
Karen Cortell Reisman
Monday, April 26th, 2010
Terri Sjodin is the catalyst for a huge turning point in my business. I don't know Terri Sjodin, but her general session at the 2004 NSA Winter Conference in St. Louis captured our full attention. With insight, content, and humor she modeled how to present, and she told us how to sell.
beach
What's Your Empathy Index?
Karen Cortell Reisman
Monday, April 19th, 2010
Last month, the Dallas Police came to my home four different times due to four false alarms while my family was out of town. Fortunately, we hadn't been burgled. Unfortunately, the Dallas Police frown upon multiple false alarms.
interview
The Long and Short of Interview Mistakes
Karen Cortell Reisman
Monday, April 5th, 2010
I recently had the honor of being on the selection committee for the next Executive Director/President of a non-profit organization. My group of 8 professionals culled the list down to 5 incredible finalists. Each candidate exemplified leadership and communication skills, or so I thought.
karen
So – You Have to Give a Speech!
Karen Cortell Reisman
Monday, March 29th, 2010
Aaaagh... you've been asked to give a speech and now you're speechless.

The myth:  It's hard to give a speech.

The reality: It's hard to start and it's hard to shut up. The rest is in your comfort zone. I promise.

transformation
Transformation in Action
Karen Cortell Reisman
Monday, March 15th, 2010
John Cranham dreamed of becoming a successful and respected dentist. Early in his career he sought out the best teachers and traveled to Florida to attend a class taught by an expert in his field. The only hitch - he didn't have enough money to pay for a hotel room. He barely had enough income to register for the class. He spent the nights in his car.
peter falk
The Colombo Method
Karen Cortell Reisman
Saturday, February 27th, 2010
Remember Peter Falk? He's an actor best known for his role as Lieutenant Columbo in the TV series Columbo. As the star of that 1970's show, he was "everyone's favorite rumpled television detective", writes historian David Fantle. The beauty of Columbo was watching how he unraveled the mysteries and crimes.
phone
Nothing is to Nothing as Something is to Surprises
Karen Cortell Reisman
Friday, February 19th, 2010
No, this double-ratio is not a question on an IQ Test. Yes, it is the solution for attracting business.

Nothing Equals Nothing
When it comes to marketing and selling - if you do nothing, nothing happens.

man on bench 2
The Buck Starts Here
Karen Cortell Reisman
Friday, February 12th, 2010
Imagine you are living on a park bench....... you've dropped out of college. You had the lowest scores in the history of your high school.....you have no incentive and no money.
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